Our FAQs

Have a feel of the most frequently asked questions we receive.

General FAQ

  • What is CryptomartFX – Investing Digital Currency?

    The CryptomartFX – Investing Digital Currency is a modern investment program. CryptomartFX – Investing Digital Currency offers high-return investing in the Forex, digital currencies such as Bitcoin, Ethereum, Litecoin and Bitcoin Cash, stock market and Fintech start-ups.

    Our company is constantly evolving, it improves its marketing components and creates new investment proposals. All this makes the CryptomartFX - Investing Digital Currency an industry leader and to be able to adapt to the constantly changing market conditions.

  • Who controls the Investment portfolio?

    The investment portfolio is managed by a team of experienced financial specialists, of lawyers, professional trade analysts who have been working on the currency exchange market for more than 10 years on average.

    Our experience and contacts ensure access for us to a wide range of local and global resources and bring about benefit from the world's best and most effective technologies of trading on the Forex and Cryptocurrency market.

  • Who can participate in CryptomartFX – Investing Digital Currency?

    Any person or company can participate in CryptomartFX – Investing Digital Currency. The only condition is accepting our terms of service.

  • Do you accept investors from different countries?

    We have no restrictions on any country. The only condition is accepting our terms of service.

  • What do I need to do to become a member of CryptomartFX – Investing Digital Currency?

    To become a member of CryptomartFX – Investing Digital Currency you need first to open a free account. It's quite easy and doesn't take much time, but you will get an opportunity to become an investor and earn profit.

  • Can I register several accounts in your program?

    You can create 5 (five) separate accounts from your computer (IP address) where is an one account for you and four accounts for your family. If we find more accounts used through the same IP address, we are able to suspend your account temporarily.

  • How can I access the account?

    If you are a registered user of CryptomartFX – Investing Digital Currency, please enter your username and password in the suitable fields and click "Login" button. You will be redirected to your account automatically.

  • How can I change my personal information in my account?

    Log into the account, click on your profile picture/name and select "profile" from the dropdown menu to enter the personal information page where you will be able to modify your data. Save the changes when all necessary data are entered.

    However, you may not modify your e-mail and e-wallet because this function is disabled for security reasons. To make such changes you should contact us via support form and provide full information with your security answer.

  • What if I can't access my account because I forgot my password?

    Click on forgot password link, enter your e-mail and follow instruction. You'll receive your account reset information by email.

  • I am unable to log into my account. What might lead to this problem?

    Sometimes, problems of this type are caused by your web browser’s errors. You simply require waiting for some minutes and then try to log in once more.

    First of all you should clean the cache of your web browser. If the problem continues, please contact our support.

  • How reliable is CryptomartFX – Investing Digital Currency in terms of security and keeping personal data?

    We pay great attention to security and privacy. All information on our website is protected by SSL. CryptomartFX – Investing Digital Currency doesn’t divulge any personal data of our customers to third parties.

    Your participation is strictly confidential. For details check the link: Security

Investment FAQ

  • What do I need to start investing with CryptomartFX – Investing Digital Currency?

    First of all, you need to register a new account, select the cryptocurrency you will like to invest on, send the amount you will like to invest to the wallet address given to you, then start investing.

  • Do you charge any fee for providing your investment services?

    No, we do not charge any fees. The profit that we make from our overall investments is enough for us. We do not need to charge any fees for any transaction, however, payment processors may charge you with receiving fees and we have no control over that.

  • How long does it take for my deposit to be added to my account?

    Your account will be updated as soon as you send a payment. It takes up to few Minutes.

  • Can I make numerous deposits simultaneously?

    Yes, it is possible for you to have an unlimited number of deposits, but each of them will be processed separately.

  • Can you reinvest deposit without my participation?

    Yes, by default this option works, If after 7 days you didn't request for withdrawal the system will automatically reinvest your principal leaving your returns.

  • Can I deposit directly from my account balance?

    Yes! To make a deposit from your account balance, simply log into your account and click "Make Deposit" and select "Deposit" from "Account Balance" button.

  • How long does it usually take for a withdrawal request to be processed?

    Withdrawal requests may take 1 hour to 2hours to be processed.

  • Can there be delays on a withdrawal request?

    The delay of a withdrawal sometimes can happen because of an unstable operation of payment systems or some maintenance work on the website. In such case the website administration has to wait for normalization of the situation and only then may pay out.

    It can take several hours up to 2-3 days; therefore we encourage you to be tolerant. In case of a long pause we will inform on all current conditions by means of our forms of communication.

  • What could be the reason for the delay more than 30 hours?

    There are several reasons for failure to pay:

    • The e-currency account number, which is to be specified during registration, is missing or incorrect.
    • You have balance limit imposed on your e-currency account. Please contact e-currency provider to sort this problem out.
  • What is the minimum and maximum amount that can be withdrawn?

    The minimum withdrawal amount is only 5000USD and the maximum amount is not limited.

  • Do you process withdrawal requests on weekends?

    Yes, we process withdrawal requests 7 days a week.

  • Can I check my account balance?

    You can access the account information 24 hours, seven days a week over the Internet.

  • What is the risk for my investment?

    There is always a risk of losing invested funds. For instance, in cases where negative worldwide procedures occur that are not effectively managed by the management of the firm. Currency trading, cryptocurrency investing are among the most risky forms of investments in the financial markets.

    But, our team is made up of experts who can foretell such instances and expertly keep away from them. So, the risk of losing investments is extremely low.

Referral FAQ

  • Do you have an affiliate program?

    Yes, we do. Referral program is a unique opportunity to earn with CryptomartFX - Investing Digital Currency, without making an investment. The referral program uses multilevel referral commission which will pay a flat amount of 20USD for each referral that invests within our platform.

  • How will I receive my referral commission?

    The commission for referral is immediately added to your account balance. The referral bonus can only be withdrawn in the e-currency which your referral used to make their deposit, for example, if your referral used Perfect Money to deposit, then you may only withdraw your referral bonus in Perfect Money.

  • Where can I find my referral code?

    You can find your referral code under profile in your dashboard. Your referral code is the 8 digit alphanumeric code located in your personal information section

  • How do you know that a new investor was introduced by me?

    The referral system works during registration and is fully automatic. When an investor signs up via your referral link, the system will treat this investor as your referral.

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